If I’ve ever said anything bad about Dell Computers before, I take it all back. Last Monday I woke up to find that my printer didn’t work. I called Dell customer service to have them trouble shoot and initially got the run around since it was a Lexmark printer. However, I got pretty persistent that they needed to help me as when I purchased the printer two years ago (along with a laptop); I also purchased a service agreement. So they were obligated to fix it. After two and a half hours of holding and being transferred all over, I finally spoke to a manager, who agreed to send me a new printer for FREE. It arrived this past Wednesday. So Dell completely redeemed themselves which ensures that when it comes time to upgrade, I’ll be buying another DELL laptop with the service agreement of course!